It is a customer's responsibility to read this email and familiarize themselves with our shipping and returns policy. Contact us today at

No manufacturer allows returns based on colors; this holds true for any custom built items as well. Inspect your purchase to ensure that it is in good condition upon arrival and that the number of boxes on the delivery bill match the number of boxes you received.

Much as we strive to offer absolutely free shipping during our promotional periods, there are some locations where we cannot offer free shipping. Imperial Pool Tables all require mandatory professional setup, as required by Imperial/Betson.

Monaco 7' and 8' Slate Pool Table with Dining Top. It is important to note that some deliveries may incur additional costs due to remote / hard to access / limited access locations. Your order will ship within five business days from the order confirmation date. In doing so, however, you agree to hold onto the damaged item, until the claim process is over. If you see the item on our website, order it today and we will guarantee it is the best price anywhere online for an entire six months after purchase. If there are any third party or carrier errors, you agree to let us help you resolve these in a timely manner. Should you need the merchandise to arrive on a specific date, this date must be relayed before your order ships. If the box/package looks OK but you feel the item within may be damaged: In the event the damage is concealed (meaning the box looks good but the item within is damaged)--DO NOT THROW THE BOX AWAY and take pictures of the box as well as the product. We strive for your 100% satisfaction. By proceeding with your order, you acknowledge that you have read, understood, and agreed with the Shipping & Returns Policies in their entirety. These are usually states such as Hawaii and Alaska, but not limited to these, as well as locations with restricted access (ie islands, heavy metro areas, hotels), rural areas, or locations which a carrier may deem remote or difficult to get to.
When a driver delivers to a specific room in a house or business (for example a basement or 2nd floor), the requested service is known as. Our service is designed to ensure that every step of the way, including choosing and ordering your game table, is easy and enjoyable so that nothing takes away from your great time. Coast-to-coast shipping may not be covered under our free shipping policy, as we strive to obtain the fastest route to prevent item breakage and deliver exceptional customer satisfaction. Freight delays may occur due to a carrier's dock delays (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control.

In the event of damage we will reship or refund immediately and you will not have to wait for the shipping claims process. SHOULD A BERNER ITEM ARRIVE DAMAGED, YOU WILL RECEIVE A REPLACEMENT AT ABSOLUTELY NO ADDITIONAL COST AS LONG AS YOU FOLLOW THE DAMAGES POLICY IN THE "DAMAGES" SECTION.
All heavy items are shipped via freight--delivery time is approximately 5-7 business days. In either case the installer will then move the components into the room where it will be assembled and leveled. For your protection and peace of mind, any guarantee is only provided in writing and never verbally. Possible concealed damage� and please ask for the drivers signature. Search. Featuring a sleek, modern design, the Glacier is easy to build and beautiful to look at. We realize this is an inconvenience for you, however it is not grounds for cancellation. However, freight delays may occur due to a carrier dock delay (Fedex, UPS, etc), carrier item loss, inclement weather, and many factors beyond our control. At that threshold it becomes the recipients obligation to get the item off of the truck and to the final set up location. Shipping insurance allows a merchant to replace or refund an order that suffers damage due to shipping, at no cost to the buyer. If time is of the essence, we recommend you order non-custom built (in-stock) items instead as custom built items have no specific time-frame guarantees for both delivery and repairs for all manufacturers. The Cascades includes a dining top and arrives fully clothed and ready to assemble - just attach the legs and you will be playing in under an hour! Please note this is the case with any shipment from any company and is a carrier policy, not our own. NOTE: ALL BERNER BILLIARDS PRODUCT SALES ARE FINAL AND NON-RETURNABLE.